Supervised Contact services available

  • On-site Supervised Contact is a service where the supervision of the child(ren) with their visiting parent/caregiver takes place at our place of work. Sessions are usually for 1 - 2 hours and have staggered arrival and departure times to ensure safety for all parties.

  • On-site Supervised Changeover is a service where the supervision of the child(ren) takes place as they transfer from one parent to the other, to ensure that cross-over times are safe, positive, and child-focused.

There is a fee for both these services

What does the referral process involve?

Once the referral information is received, Family Focus initiates a comprehensive assessment process.

The Contact Coordinator will separately with the day to day carer, the visiting parent/caregiver and the child(ren) to determine the best fit with the service and to allow them to raise questions about the visits. The Contact Coordinator and the parties will also discuss and agree to the visit rules to ensure the best interests of the child(ren). If a decision is made to proceed, the children will visit the centre to ensure it feels a safe, familiar, and friendly to them. 

After the assessment process, the Contact Coordinator will confirm the session days and times and the contact supervisor.

What are our expectations of referrers? 

To ensure the well-being and safety of children in Supervised Contact and to minimise conflict between parties, key tasks for the referrer are: 

  • To complete all the required details on the Referrer Information Form to identify the family situation, current issues, risks, and safety concerns

  • To attach relevant supporting documentation

  • To ensure parties are informed of and clearly understand the Supervised Contact assessment requirements and service delivery processes

Click here to download a copy of the Supervised Contact booklet


Supervised Contact: Sonia Jones
 07 346 2096